Terms of service

Terms of Service

1. Scope, provider

These Terms apply to all orders placed by consumers via the online shop heatlit.com.

Provider:
Aimad Jaouhar – Cruvio (sole proprietorship), owner Aimad Jaouhar,
address: see our Impressum,
email cruvio.de@gmail.com, phone +49 1575 1085799.

2. Formation of contract

Product listings are an invitation to order, not a binding offer. By clicking the order button (“buy now / order with obligation to pay”) you make a binding offer to purchase the items in your cart. We confirm receipt of the order by email; this confirmation is not yet acceptance. The contract is concluded when we confirm acceptance separately or ship the goods.

3. Prices and payment

All prices are final prices in US dollars (USD) — or, where Shopify displays a local currency, the currency shown at checkout — plus stated shipping costs.

In application of the small-business rule under § 19 of the German VAT Act, no VAT is shown separately.

Payment is made via the methods offered at checkout (currently PayPal). The purchase price is due upon conclusion of the contract.

4. Production (print-on-demand), delivery and shipping

Products are made to order on a print-on-demand basis: each item is produced only after the order is placed and then fulfilled and shipped by our fulfilment provider (Printful). Delivery time is therefore production time plus shipping time. Production usually takes approx. 2–7 business days; delivery time is added on top and depends on the destination. Estimated delivery times and the exact shipping cost are shown during checkout.

We ship worldwide. For deliveries outside the EU, import duties, customs and taxes of the destination country may apply; these are borne by the customer and are not included in the purchase price.

5. Retention of title

Goods remain our property until full payment.

6. Right of withdrawal

Consumers have a statutory right of withdrawal. Details are in the separate “Refund & Return Policy” / “Widerrufsbelehrung” page.

7. Warranty

The statutory provisions on liability for defects apply.

8. Storage of contract text

We store the contract text. Order data and these Terms are sent to you by email and can be viewed on this page at any time.

9. Dispute resolution

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the consumer's country of habitual residence remain unaffected. Should individual provisions be invalid, the remaining provisions stay in force.